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International Shipping

We know that we have a number of potential customers outside of the US, and get a number of questions about international shipping.

U.K. Customers

Our products can be purchased in the U.K. via Insight Supps LTDIf you're in the U.K., please order from Insight Supps to save on Shipping and Customs charges.

Australian Customers

Our products can be purchased in Australia via Massive Joes. 

Rest of the World

By default, we ship internationally via USPS. Our international shipping rates are weight-based  and size - i.e. the larger and heavier your order, the more you'll pay for shipping.

International shipments usually take 7-21 days to arrive. 

Customs 

Please note that you may be liable to pay import duties on your order as well, depending on where you live. Where applicable, these are estimated for you at checkout but are NOT covered by your shipping costs - you will likely have to pay these to your local customs authority on receipt of your order. De Novo is not liable for customs charges and has no control over customs charges. If you fail to pay your customs charge or contact the relevant government agency needed to release your product, it may be sent back to us. In this case, De Novo is not liable to refund the cost of your order or for the cost of reshipping your order.

Please be aware that your package may be inspected by your local customs authority on entry to your country. It is your responsibility to ensure that you are allowed to import any of the ingredients found in De Novo products before ordering. We take no responsibility for orders that are seized by customs authorities, and whilst an order is in the hands of your customs authority we have no control over it any more. If you have any enquiries about the status of your order once it has been shipped, please contact your local customs authorities.

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